Privacy Policy

1. Introduction

At BankFXApi ("we", "our", or "us"), we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our API service.

If you have any questions or concerns about this policy or our practices regarding your personal information, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account
• Subscribe to our services
• Contact us for support

This information may include:

• Account Information: Name, email address, password
• Payment Information: Billing details (processed securely through third-party payment processors)
• Communication Data: Any information you provide when contacting our support team

2.2 Automatically Collected Information

When you access our service, we automatically collect certain information, including:

• Usage Data: API requests, endpoints accessed, response times
• Device Information: IP address, browser type, operating system
• Analytics Data: Through Google Analytics (see Section 5 for details)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Provision: To create and manage your account, process payments, and provide API access
• Communication: To send you service-related notifications, updates, and support responses
• Improvement: To analyze usage patterns and improve our service quality
• Security: To detect and prevent fraud, abuse, and security incidents
• Compliance: To comply with legal obligations and enforce our Terms of Service

4. Data Security and Storage

4.1 Security Measures

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using SSL/TLS
• Secure password hashing
• Regular security audits and updates
• Access controls and authentication mechanisms
• API key-based authentication for service access

4.2 Data Protection Commitment

We do our level best to protect the personal information of our customers. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

5.1 Essential Cookies

We use cookies that are essential for the operation of our service:

• Authentication Cookies: To maintain your logged-in session and allow you to access your account
• Security Cookies: To protect against fraudulent activity and enhance security

5.2 Third-Party Analytics

We use Google Analytics to understand how users interact with our service. Google Analytics may collect:

• Pages visited and time spent on each page
• Browser and device information
• Geographic location (country/city level)
• Referral sources

For more detailed information about our cookie usage, please see our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our service (e.g., payment processors, hosting providers)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection: To protect our rights, property, or safety, or that of our users or the public

7. Your Privacy Rights (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

7.1 Right to Access

You have the right to request copies of your personal data.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information.

7.3 Right to Erasure

You have the right to request deletion of your personal data under certain conditions.

7.4 Right to Restrict Processing

You have the right to request restriction of processing your personal data under certain conditions.

7.5 Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

7.6 Right to Object

You have the right to object to our processing of your personal data under certain conditions.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. International Data Transfers

While our servers are located in Europe, your information may be transferred to and processed in other countries where our service providers operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Company: ApisOs FZE
• Address: Sharjah, United Arab Emirates